What the role actually is — and the misreads that keep teams from using it.
Not your admin. Not your task robot. Not your shadow CEO.
A Chief of Staff isn’t a glorified EA, a fixer for one-off chaos, or someone who magically “just knows what you want.” (I wish I were a mind-reader — it’d make the job easier. That said, I’ve gotten pretty close.)
A good CoS is a strategic force multiplier — embedded behind the scenes to stabilize execution, align leadership, and protect your time for what only you can do.
Treating it as a “nice to have.”
Most fast-moving teams need this role long before they think they do — especially when:
CROWLOFT